Effective date: October 15, 2026
These Terms govern your use of the Rucks websites, apps, and related services, including our travel-memory, discovery, sharing, and assistant-connection features. Your agreement is with OTB Capital, LLC, a California limited liability company doing business as Rucks AI, referred to as “Rucks,” “we,” “us,” or “our.” “You” means the person using the service or, where expressly agreed, the organization that person is authorized to represent.
Important for United States users: Section 18 contains an individual arbitration agreement and a class-action waiver, with exceptions and a 30-day opportunity to opt out. It affects how disputes are resolved. Mandatory consumer rights are preserved throughout these Terms, including for users outside the United States.
You accept these Terms through the affirmative acceptance mechanism presented to you. If you do not accept, do not create an account or use features that require acceptance. Our Privacy Policy explains our information practices. Acknowledging that policy does not replace separate consent required for a connection, sharing, sensitive information, or another optional use.
You must be at least 18 and have reached the age of majority where you live, if higher, to hold a Rucks account. Provide accurate account information, keep it reasonably current, and use only sign-in methods and connected accounts you are entitled to use. Do not impersonate someone, misrepresent an affiliation, or allow another person to use your account as their own. If you act for an organization, you must have authority to bind it.
Protect access to your sign-in account and devices. Tell us promptly if you suspect unauthorized access. You are responsible for activities you authorize and for your own failure to use reasonable care; this does not make you automatically responsible for unauthorized activity caused by Rucks or remove protections provided by law. We may use reasonable verification and security measures to protect accounts.
Rucks may be unavailable or offer different features in different countries, languages, devices, or service plans. You must comply with applicable law, including sanctions and export restrictions. You may not use the app if applicable United States law prohibits us from supplying it to you.
Rucks helps you organize travel history, remember places and preferences, ask questions, discover ideas, and share selected information. It can organize facts from your records, preserve your own opinions, and retain recommendations from other people. These are different kinds of information. A booking may not reflect a completed trip, and a saved recommendation is not proof of your experience or endorsement.
Features and sources evolve. Coverage of places, events, opening hours, accessibility, languages, prices, and availability is not comprehensive or guaranteed. A missing listing does not mean an activity or place does not exist. We may offer experimental features identified as such, subject to the same applicable privacy and consumer protections. A feature described in planning materials is not a promise of release.
Unless a specific transaction expressly says otherwise, Rucks provides information and software rather than acting as your travel supplier, ticket seller, booking agent, insurer, or emergency service. A button that opens a supplier's site does not itself complete a reservation or make Rucks a party to it.
“Your Content” includes information you submit, authorize us to import, or ask us to retain, such as travel records, notes, photographs, messages, lists, and other material. You keep whatever rights you have in Your Content. An email, photograph, recommendation, or other item created by someone else remains subject to their rights; importing it does not transfer those rights to you or Rucks.
You grant Rucks a nonexclusive, worldwide, royalty-free permission to host, store, copy, process, format, transmit, and display Your Content only as reasonably necessary to provide, maintain, secure, and support the service for you, carry out your authorized sharing, and meet legal obligations. We may use service providers for those purposes under appropriate restrictions. This permission does not authorize sale of your private memory, general-purpose model training, unrelated advertising, or broader publication than you choose. Processing of personal information remains subject to applicable law and our Privacy Policy; an intellectual-property license is not a substitute for a required privacy consent.
The permission ends when the relevant content is deleted, except as needed for permitted backup retention, legal obligations, and copies or uses you previously authorized that lawfully continue under these Terms. Removing content does not retroactively revoke another person's independent rights in their own material. We honor applicable erasure and restriction duties, including duties concerning information held by recipients.
As between you and Rucks, you may use generated output made available to you, and we assign to you any rights we hold in that output to the extent legally transferable. This does not create copyright where none exists, promise that output is unique, transfer rights belonging to someone else, or give you ownership of Rucks software, source data, or branding. Other users may receive similar output. You can download a copy of Your Content and the other personal information Rucks keeps about you in the app (Profile → Account → Download my data); its manifest lists what it holds and what it leaves out, and why. Ask privacy@rucks.ai about anything else.
Connecting another service authorizes the access and processing described in the connection flow, within the permissions you grant. Our current email and calendar imports are read-only. They do not authorize us to send messages, change calendar entries, or make purchases through those accounts. A future feature that requires a new permission must present that permission separately.
You must have authority to connect the account, including any permission required by an employer or other account owner. A work account may be subject to policies or restrictions imposed by its administrator. You can stop future access by disconnecting or revoking permission. Deleting imported information is a separate question addressed in the disconnect flow and Privacy Policy.
If you authorize an independent assistant or application to access Rucks, it receives only the scope granted through that connection. Its separate terms govern its own service. Review its identity and requested permissions; a displayed name or logo does not establish that Rucks has independently verified or endorsed its operator. Removing its Rucks access does not automatically erase information it previously received.
You do not authorize a third-party action merely by asking a general question. Review any proposed sharing, booking, purchase, or other consequential action and its terms before confirming it. We remain responsible for the permissions and processing controlled by Rucks.
A private entry in your travel-companion roster is a record within your own memory. It does not create an account, establish a verified identity, notify the person, or grant access to your data. Supply only information about other people that is appropriate and lawful, and obtain any permission required. Do not upload another person's medical information into a roster or ordinary note. Adult records can contain limited information about family travel, including children, as described in the Privacy Policy; children cannot hold Rucks accounts.
Accepting a friendship connects accounts for the functions shown in the app. It is not permission to inspect the other person's complete travel history, private conversations, health fields, or Secret places. Neither friendship nor a recommendation badge guarantees someone's identity, expertise, safety, or the accuracy of their statements.
Your own Likes, Loves, notes, and other opinions are yours. They persist unless you change or remove them, subject to account deletion and the service's lawful operation. Keeping, accepting, or reorganizing a friend's list does not, by itself, make the friend's opinion your opinion. A recommendation should remain attributed to its author when the feature preserves that attribution. Do not deliberately remove or alter attribution to misrepresent another person's words or endorsement.
You decide which information to share through the controls available for that feature. Before sharing, check the selected information, destination, access method, and duration, if any. Some shares are accessible by possession of a link; anyone who obtains that link may be able to open it while it is valid. A name entered as the intended recipient is not, by itself, an identity check.
Sharing a list, place, note, photograph, or plan authorizes Rucks to deliver it and the associated attribution within the scope shown. A recipient may use functions such as keeping a copy or following updates where offered. A kept copy and a live follow are different: ending a live permission does not necessarily erase a copy already kept. Recipients may also have their own independent record of the same place. Renaming a list changes its presentation, not authorship of the underlying notes.
When you mark a place Secret, Rucks withholds your contribution through sharing surfaces governed by that setting and prevents new copies through those surfaces while the restriction applies. It cannot undo what someone already saw, copied, exported, or screenshotted, and it does not delete another person's independent content. Turning Secret off may expose the place again through permissions still in force. A revoked link does not automatically reactivate. Secret restricts sharing; it does not prevent processing needed for your private Rucks experience.
As a recipient, use shared information only for its authorized purpose and with respect for the author's rights and other people's privacy. Do not publish private material, redistribute sensitive details, or bypass a restriction because you once had access. Any license implied by keeping shared content is limited to the personal use made available by that sharing feature, subject to applicable law. Requests to correct, restrict, or remove personal information remain available under the Privacy Policy.
AI can misunderstand requests, invent facts, misclassify places, attribute words incorrectly, or give outdated or unsuitable suggestions. Verify important information with an authoritative source or the actual provider before relying on it, particularly a reservation, opening time, price, event date, route, visa rule, entry requirement, safety condition, accessibility feature, or dietary claim. Do not treat Rucks as an emergency, medical, legal, financial, or immigration service.
An answer is a suggestion, not a guarantee that a venue fits your request, has space available, can accommodate an allergy, or is safe. A hotel appearing in a restaurant search does not establish that it operates a suitable restaurant. Contact the venue directly about critical requirements. Optional medical fields help you keep information you supply; Rucks does not validate their medical accuracy or guarantee that a supplier will receive or act on them.
You control whether to follow a suggestion, purchase a third-party service, or share personal information. These limitations do not excuse Rucks from its own legal duties, allow knowingly misleading claims, or remove a consumer remedy that cannot lawfully be excluded. The Privacy Policy governs use of content by AI providers; these Terms do not grant a broader training permission.
External listings, maps, event information, links, and booking services can be supplied by third parties. Unless the transaction expressly identifies Rucks as the seller, any purchase or reservation you make with them is between you and that supplier under the terms presented at checkout. Review cancellation, refund, identification, accessibility, and other requirements directly with the supplier. A Rucks subscription does not include a ticket, room, guide, transport, or other travel product unless expressly stated.
Where Rucks receives a referral commission, sponsorship, or another material benefit connected with a recommendation or link, we disclose that relationship clearly at the relevant point. A general mention in these Terms does not replace the disclosure next to the relevant recommendation or transaction. We do not sell your private travel memory to suppliers. Receiving a commission does not authorize us to disguise advertising as an independent recommendation or to use Google-derived information for advertising.
We do not guarantee the acts or omissions of independent suppliers. We remain responsible for our own representations, processing, and obligations under applicable law.
This section applies only if you choose a paid offering. Before purchase, the checkout identifies the provider, included features, price, currency, billing period, applicable taxes, renewal terms, any trial or discount, and cancellation method. You authorize only the charges you expressly agree to there. Creating a free account or accepting these Terms alone does not authorize a charge.
An automatically renewing subscription renews at the disclosed interval until canceled using the stated method. We obtain the required agreement to recurring charges and provide required confirmations, reminders, and notices of changes. Cancellation stops future renewal and ordinarily leaves access in place through the paid period, unless the offer or applicable law provides otherwise. We do not use a change to these Terms alone to authorize a higher price or a new recurring charge.
For a purchase through an app store, use that store's subscription and refund controls where applicable. For a direct purchase, use the cancellation method supplied at checkout or contact legal@rucks.ai for help. Uninstalling the app, disconnecting an email account, or deleting a Rucks account does not necessarily cancel a subscription billed by an app store. Check and cancel that subscription separately. We will not obstruct cancellation or require account deletion as a condition of canceling.
Refunds, withdrawal rights, and other remedies follow the offer and mandatory consumer law. These Terms do not impose a blanket “no refunds” rule. If local law gives you a cooling-off period, it is not lost merely by accepting these Terms; any legally required request to begin supply early or acknowledgment of loss of a withdrawal right must be obtained separately. Paid-feature changes apply prospectively with the notice and choices required by law. If we discontinue a paid service without your breach, we provide any required refund, including an appropriate refund for unused prepaid service where applicable.
Use Rucks lawfully and respect others. You must not access another person's account or private data without authorization; circumvent sharing or security controls; impersonate someone; harass, threaten, stalk, or expose private information; submit unlawful, infringing, exploitative, or deliberately deceptive content; fabricate endorsements; distribute malware or spam; or interfere with the service. Do not use Rucks to plan harm or to obtain sensitive information about someone without a lawful basis.
Do not scrape or bulk extract other users' content, evade reasonable rate limits, or reverse engineer protected software except where applicable law expressly permits it. This restriction does not prevent you from using your own lawful export, exercising interoperability or research rights protected by law, reporting a vulnerability responsibly, or creating an independent product without misappropriating protected material.
Report harmful content, impersonation, or a privacy problem to support@rucks.ai, or with Report in the app. Include enough detail to locate the issue without unnecessarily repeating sensitive information. We may investigate reports and restrict, remove, or limit access to content or accounts when reasonably necessary to enforce these Terms, protect users, or comply with law. Where appropriate and lawful, we give the affected user a reason and a way to request review. This does not authorize routine human inspection of private Google content outside the conditions described in the Privacy Policy.
If you believe material on Rucks infringes your rights, write to legal@rucks.ai with your contact details, identification of the protected work or right, the location of the challenged material, the basis for your claim, and a statement that your report is accurate and made in good faith by the rights holder or an authorized representative. We may request information necessary to assess the report and may share relevant complaint details with the affected user where lawful. Do not submit knowingly false claims. We may restrict repeat infringement in appropriate circumstances. This reporting process does not limit rights or procedures available under law.
Rucks and its licensors retain rights in the software, service design, branding, and other materials they provide. Subject to these Terms and applicable purchase terms, you receive a limited, nonexclusive, nontransferable license to use the app and service for their intended purposes. You may not resell access or use Rucks branding to imply sponsorship without permission. Third-party and open-source components remain subject to their applicable licenses.
If you voluntarily send us a suggestion about how to improve the product, you permit us to use that suggestion without an obligation to compensate or credit you. This permission does not convert private travel records, conversations, health details, photographs, or a friend's recommendation into unrestricted product feedback. Personal information in a support or feedback message remains subject to the Privacy Policy.
You can stop using Rucks and request account deletion. When you ask to delete your account, it is deleted 30 days later; you can keep using it and cancel the deletion in the meantime. For deletion without the 30 days, write to privacy@rucks.ai, as the Privacy Policy describes. Download what you want to keep before final deletion. Legal retention and lawfully retained recipient copies may remain as described there. Subscription cancellation is addressed in section 9.
We may update or discontinue features, or suspend or end access for a material breach, security or legal reason, nonpayment of an agreed charge, or discontinuation of the service. We act reasonably and proportionately. Where practicable and lawful, we provide notice, an opportunity to address a remediable issue, and a reasonable opportunity to export content. Immediate action may be necessary for serious abuse, security threats, or legal requirements. Mandatory notice, refund, and access rights remain unaffected. You can ask legal@rucks.ai to review an account restriction.
Sections that reasonably need to continue after termination, including rights in content already lawfully retained, payment obligations already incurred, liability provisions, and dispute rules for covered claims, survive to that extent. Termination does not expand our license to your information.
To the extent permitted by law, Rucks is provided as available, without an additional promise that it will be uninterrupted, error-free, complete, or suitable for every intended use. We disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement only to the extent those warranties may lawfully be disclaimed. We do not promise that all records, recommendations, or results are accurate or recoverable.
Nothing in these Terms excludes statutory warranties, guarantees, or remedies that cannot be excluded. In jurisdictions that require reasonable care and skill, conformity of digital services, or mandatory consumer guarantees, those requirements continue to apply. This includes applicable rights of consumers in the European Economic Area, United Kingdom, Australia, New Zealand, Brazil, and other jurisdictions. An AI disclaimer or “as available” statement does not cancel them.
To the extent permitted by applicable law, neither Rucks nor its service providers will be liable under these Terms for indirect or consequential loss, lost profits, or lost business opportunities arising from use of the service. To that same extent, Rucks's total liability for claims arising from the service or these Terms is limited to the greater of US$100 or the fees you paid to Rucks for the service during the 12 months before the event giving rise to the claim. Related claims do not multiply that cap.
These exclusions and limits do not apply to fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability, consumer remedy, or data-protection right that applicable law does not permit us to exclude or limit. They also do not restrict a refund expressly due under these Terms. Where a limitation is prohibited, the applicable law governs instead. Nothing shifts responsibility for Rucks's own wrongdoing onto you.
This section applies only when you use Rucks on behalf of a business or other organization, not when you use it as a consumer. The organization will defend Rucks against a third-party claim to the extent caused by its unlawful use of the service, its intentional misconduct, or content it supplied that infringes another person's rights, and will pay damages and reasonable costs finally awarded or agreed in a settlement it approves. This obligation does not cover a claim caused by Rucks's own breach, negligence, or misconduct.
We must give prompt notice, permit reasonable control of the defense, and provide reasonable cooperation at the organization's expense. No settlement may admit wrongdoing by Rucks, impose a nonmonetary obligation on it, or fail to release it without its consent, which will not be unreasonably withheld. Mandatory law controls any restriction on these obligations.
If you have a dispute, please first send legal@rucks.ai your name, account email if any, a brief description, and the resolution you seek. We will respond in good faith and try to resolve it within 30 days. We will provide comparable notice to you using your account contact information. Either party can seek urgent relief, make a regulator complaint, bring an eligible small-claims case, or act before a legal deadline without waiting. To the extent legally permitted, applicable limitation periods are suspended during an agreed informal-resolution period. This process does not impose a fee or require a lawyer.
Scope and choice. This section applies only if you ordinarily reside in the United States and have not opted out. Subject to the exceptions below, you and Rucks agree that a dispute arising from these Terms or the service will be resolved by binding individual arbitration under the Federal Arbitration Act, rather than by a judge or jury. The agreement is mutual and survives termination for covered claims. It does not govern a dispute that law excludes from predispute arbitration.
Opt out. You may reject this section by emailing legal@rucks.ai within 30 days after you first accept these Terms or a material revision to this arbitration section. Use the subject “Arbitration opt out,” identify your name and account email, and clearly state your choice. You may also send the same notice to our postal address in section 22, postmarked within that period. No special form, explanation, or fee is required. Opting out does not affect access to Rucks. A valid earlier opt-out remains effective. A timely opt-out of this version means Rucks will not seek to require arbitration under an earlier Rucks consumer agreement instead.
Administrator and procedure. JAMS will administer arbitration under its applicable consumer arbitration rules and Consumer Minimum Standards, available at jamsadr.com. There will be one neutral arbitrator. The hearing may be remote or held at a reasonably convenient location near your residence, consistent with those standards. Neither party is required to travel to Santa Barbara to pursue a consumer claim. The parties may agree to a decision on written submissions where appropriate. Reasonable information exchange and a written decision explaining the result are available. Statutory remedies remain available.
Costs. If you initiate consumer arbitration, your required filing contribution will not exceed the lesser of US$250, the amount required under the applicable JAMS consumer rules, or the filing fee for the comparable local court action. Rucks pays the remaining required administration and arbitrator fees. If Rucks initiates, Rucks pays those fees. We will pay an additional share where needed to prevent the process from being prohibitively expensive for you. Each party ordinarily bears its own lawyers' fees, except where applicable law or an authorized award provides otherwise; this clause creates no automatic loser-pays obligation.
Exceptions. Either party may bring an individual claim within a small-claims court's jurisdiction. Either may contact a regulator or pursue a remedy that law makes nonarbitrable. Nothing prevents a request for public injunctive relief in a court of competent jurisdiction where the right to that relief cannot be waived, or appropriate temporary court relief to preserve rights while arbitration proceeds. A court decides disputes about formation or enforceability of this arbitration agreement and the availability of a nonwaivable court remedy; the arbitrator decides the merits of claims properly submitted to arbitration.
Individual proceedings. To the extent lawful, covered arbitration claims must be brought individually, and the arbitrator may not conduct a class or representative proceeding or consolidate claims without both parties' consent. This does not waive a right or remedy that cannot be waived. If the restriction is unenforceable for a particular claim or remedy, that part proceeds in court rather than in class arbitration, and the remaining enforceable part of the agreement continues unless law requires a different result. A court determines any appropriate coordination or stay. If JAMS will not administer on these terms, the parties may agree on a compliant alternative; neither party can unilaterally impose one, and absent agreement the claim may proceed in court. Arbitration awards may be entered and reviewed as applicable law permits.
California law governs these Terms, without its conflict-of-law rules, except that the Federal Arbitration Act governs section 18 and mandatory local laws remain applicable. Choosing California law does not deprive a consumer of protections that must apply in the country or state of their residence.
For a claim properly brought in court, you and Rucks submit to the competent state or federal courts in Santa Barbara County, California, except for eligible small-claims proceedings and rights to bring or defend proceedings in another forum under mandatory law. If you are a consumer outside the United States, you retain any right to use the courts of your ordinary residence, and we will bring proceedings against you there where required. The United States arbitration clause does not apply to you merely because Rucks is a United States company.
For an app obtained through Apple's App Store, the agreement is between you and Rucks, not Apple. Rucks is responsible for the app and its content. Your app license covers Apple-branded devices you own or control as permitted by Apple's usage rules, including applicable Family Sharing or volume-purchase rights. You must also comply with the relevant third-party service terms, such as your network provider's agreement. These Terms do not grant rights inconsistent with Apple's applicable usage rules.
Rucks, not Apple, provides any required maintenance and support and is responsible for applicable product, consumer, privacy, and intellectual-property claims concerning the app. If the app fails to meet an applicable warranty, you may notify Apple, which will refund its purchase price where required. To the extent law permits, Apple has no further app-warranty obligation; Rucks retains its applicable responsibilities. Rucks is responsible for investigating, defending, settling, and discharging a third-party claim that the app or your authorized use infringes intellectual-property rights, subject to applicable law.
You represent that you are not in a country subject to a United States government embargo or designated by that government as supporting terrorism, and that you are not on a United States prohibited or restricted-party list. Apple and its subsidiaries may enforce this section and the applicable app-license provisions as third-party beneficiaries. Questions, complaints, and claims should be directed to Rucks using section 22. Nothing in this section limits a right Apple or you has under applicable law.
We identify revisions by an updated effective date and provide appropriate notice of material changes. Material changes apply prospectively, and we obtain renewed assent where required. A change cannot retroactively authorize incompatible personal-data use, impose a new paid charge, or remove a right that already accrued. Changes to arbitration include the opportunity described in section 18. If you decline a change that is necessary to continue the service, we explain the available options to export or close the account and honor applicable refund rights.
These Terms and any additional terms expressly accepted for a feature form the agreement for that service. A feature-specific term controls only its stated subject and cannot override mandatory law or a more protective restriction on Google or sensitive data. If a provision is unenforceable, the remainder continues to the extent lawful; the special treatment in section 18 applies to its arbitration provisions. A failure to enforce a term on one occasion is not a general waiver.
You may not transfer your account or this agreement without our consent, except where law permits. We may transfer the agreement as part of a lawful corporate transaction if doing so does not reduce your contractual rights; notice and any required consent still apply. Personal information remains governed by the Privacy Policy, including Google's explicit-consent requirements for covered transfers. Except for Apple's stated rights and any rights expressly conferred elsewhere, these Terms do not create rights for unrelated third parties. Electronic notices may be provided through the app or the contact details associated with your account, subject to required forms of notice.
OTB Capital, LLC, doing business as Rucks AI
1117 State Street, Santa Barbara, California 93101, United States
Legal, support, and rights complaints: legal@rucks.ai
Privacy requests: privacy@rucks.ai
Website: rucks.ai